In Windows, search for and open Programs and features. Select your HP Printer. Select Uninstall. In Windows, search for and open Devices and printers. In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'. Type printui. Click on the "Drivers" tab. Look for HP Printer driver. If you see it Click on it and click Remove at the bottom. Select Ok. Close Devices and Printers.
Restart the computer. Once the drivers are removed, use the steps available here to add a Windows Built in Printer driver. Let me know how it goes! If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers! Have a great day!
I am an HP Employee. Please help. After seven hours of trying everything everyone suggested I did the uninstall according to the tech on the forum but couldn't install. Followed all the instructions to start services and then signed into HP and let it find my printer and clicked to install from there instead of trying all the other ways and it worked. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for. Search instead for. Did you mean:. Learn how to upgrade to Windows Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
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All forum topics Previous Topic Next Topic. Level 1. Message 1 of HP Recommended. Product: photosmart plus all-in-one B Operating System: Microsoft Windows 10 bit. Other installation proceedures have given various errors such as: Error5: Printer Port failed to add port monitor.
Tags 4. Tags: HP Envy on Windows 7 64bt laptop. Accepted Solutions. Message 8 of Tags 2. Tags: Microsoft Windows 10 bit. Was this reply helpful? Yes No. HP Support Agent. Message 2 of Message 3 of Message 4 of Use a fallback pool configured with an origin IP as a backup in case all other pools are unavailable.
Last Updated: Like many websites, we use cookies, alphanumeric identifiers in the form of text files that are stored on your computer, to understand how you use our products, to make Spiceworks easier to use, to optimize your user experience, to improve the quality of our advertising, and to protect you and Spiceworks. To reinstall the printer, select Add a printer or scanner and then select the name of the printer you want to add.
Viewed 10k times. Improve this question. Community Bot 1. Joel Coel Joel Coel Add a comment. Active Oldest Votes. You need to add "DNS on the Wire" on the print server. Improve this answer. This did the trick after a restart. As a bonus, I added this information to the other question. Rhys Evans Rhys Evans 8 8 silver badges 23 23 bronze badges.
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