Learn more tips to improve scene performance. My gamepad or SpaceMouse device doesn't navigate in Scene Viewer. Scene Viewer supports navigation for most gamepads and 3Dconnexion SpaceMouse devices. Support for navigation with devices other than a standard mouse depends on the operating system, browser, and device. The following are the officially supported devices by operating system and browser:. You may need to restart your browser after connecting the device to enable navigation.
To navigate with your device, ensure the Scene Viewer browser window is active. Point symbols and labels do not appear in the scene. Some systems can automatically switch between integrated graphics and dedicated graphics cards to render 3D graphics. Scene Viewer works best with a dedicated graphics card; therefore, in your graphics card driver settings, make sure the per-application settings for your web browser are set to the dedicated graphics card.
See Scene Viewer requirements for more information. If you see benching, a step-like appearance of the elevation surface, in your elevation layer created from a cached elevation image service, you may need to lower the compression value and max error of the service to better match the resolution of the elevation data.
You can configure these settings from ArcGIS Scene Viewer has a built-in hierarchy for ordering layers. The viewer displays your layers in the order listed below. Within each of these groups, you can order the layers in the scene. For example, a dynamic layer of United States hurricanes always displays on top of a tile layer or cached map service of United States population density, even if the hurricane layer is at the bottom of Contents.
Some layers don't display correctly in the scene. Is this mixed content negatively affecting the scene display? This applies to layers you add to your scene and layers in existing scenes. If you're the owner or administrator of the scene, you must therefore update the layers in the scene to use HTTPS. I cannot publish a hosted tile layer from a hosted feature layer.
You cannot generate map tiles for a hosted tile layer published from a hosted feature layer if the hosted feature layer is configured with certain styles and saved to the hosted feature layer item.
I cannot publish my. CSV files must be formatted and saved as. Other text files are not supported. I made my hosted tile layer public, but others still can't access it.
Any sharing changes made to a hosted layer may take up to 10 minutes before the new sharing state is reflected in the system. For example, if you make a private layer available to everyone public , others may not find the layer in a search on the website for up to 10 minutes. In general, the time it takes to render the tiles for a particular map is based on the spatial extent of the map to be cached and the number of layers in the map, as well as the load on the system at the time the map is being processed.
The system is designed to scale automatically by adding machines as the load increases. However, lags are possible in cases where the system experiences drastic load. The map caching system running in the cloud partitions a map into spatial extents that are rendered in parallel. If your data contains many extents, the entire process may take minutes or hours to complete. The process is asynchronous, which means the caching process continues if you close the ArcMap session from where the initial publication was performed.
You can use the resulting cached map layer from the web or from another ArcMap session you start at a later time. Publishing a service definition. This Item can't be published to Online Service.
Service definition files for ArcGIS Server web services are different from service definition files for hosted layers. What you connect to when you save the service definition file determines what type of service definition file is created. When you save a service definition file in ArcMap , you must choose My Hosted Services for the Choose a connection setting to save a service definition file that can publish a hosted tile layer.
When I try to open service properties for my hosted layers in ArcMap or ArcCatalog , I receive the error message Cannot view or edit service properties.
Please try to access the service properties through the server directly. Most symbol types are available, but some symbols may be downgraded when you publish them. See Author maps to publish feature services in the ArcGIS Server help for more details about which symbols are supported. Make any required changes to your map symbology prior to publishing.
I can't share a public item outside my organization. Your organization may not allow sharing outside the organization or you may not have privileges to share outside the organization.
Check with your administrator. If the organization prevents anonymous access to its URL and you have the privileges , public maps, item details, and groups can still be shared. To share public maps, use the short URL in the Map Viewer Classic Share window or on the map's item page; to share item details and groups, use the Facebook or Twitter buttons.
These options create a link that uses the arcgis. I'm encountering a timeout when syncing my collaboration. If you experience a timeout when syncing a distributed collaboration , divide the items between multiple workspaces in the same collaboration. This splits the large sync task into smaller sync tasks.
To change the credentials for an item, open its item page, click the Settings tab, and enter a new user name or password under Feature Layer Settings. If you do not see the user name and password fields or the options to store or not store credentials, or if you see an error when attempting to add the secure service, there may be an issue with your SSL configuration.
The ArcGIS Server site providing the service for which you are attempting to store credentials must support HTTPS and have a valid certificate signed from a well-known certificate authority. For additional troubleshooting, contact Esri Support.
Why do I get an error message when setting an extent for my content item? Setting an extent that crosses the th meridian is not supported.
Define a new extent that excludes this meridian. ArcGIS Online won't let me invite someone to my group. Am I doing something wrong? You will only be able to invite a user to your group if the following conditions are met: The person you are inviting has an ArcGIS Online account. The person you are inviting has privileges to join groups. The person you are inviting has the same type of account that you have. For example, if you have an organizational account, you can only invite people with organizational accounts to join your group.
The profile of the person you are inviting is not set to private. To invite someone from your organization to the group, their profile must be visible to the organization.
To invite someone from another organization, their profile must be visible to the public. If you are inviting someone from another organization, the group cannot be a shared update group , unless they are members of an organization that is in a partnered collaboration with your organization. If you attempt to perform an edit that will result in the new feature being spread across too many spatial index grids, a message appears indicating the spatial index grid size is invalid, and your edit fails.
You are most likely to see this if you attempt to create a feature that greatly differs in size from the features that are already in the feature class. If you need to create a very large feature, for example, you should either delete the spatial index altogether or increase the grid size and number of grids.
You can add the grid back when you are done editing. Some examples where you might encounter this error when editing include digitizing a large feature; merging or unioning features across a large area; scaling a feature; editing, reshaping, or moving vertices so that a feature increases in size; or buffering with a large offset. Nonessential services, such as Geometry , Search, and PrintingTools are stopped by default. If you need to use these services, you can explicitly start them in Manager or ArcMap.
The SampleWorldCities map service is started by default and can be deleted at any time. Keep in mind that server resources are consumed only when a service is started and requested to perform a task. I added a service to a web app, but the service seems to be unavailable. If your web app references a service from a remote server a different server from the one where your web app is hosted , the server hosting your web app needs to have permission from the remote server to access the service.
If these two servers reside on different domains, the web browser plug-in running the web app is not allowed to access the service for security reasons. To access services across web domains, a client access policy file must be present in the root directory of the web server hosting the service. If your server administrator has enabled security on your ArcGIS Server site, this file may need to be modified to include the domain of the server hosting your web app. I updated my map document then stopped and started my service, but I don't see the updates in my map service.
When any changes are made to the GIS resource referenced by a service, you'll need to overwrite the service so clients see changes to your GIS resource and its source data.
Service definitions that contain source GIS datasets can take a long time to publish because the data must be transferred to the server. However, it is a known limitation that service definitions over 2 GB in size cannot be published when running Manager in the Internet Explorer or Firefox web browsers. If you're unsure whether your service definition is over 2 GB, examine its properties in Windows Explorer immediately after you create it.
If your ArcMap session is running in Layout View, the option to share the map as a service is unavailable. Switching to Data View will allow you to publish the map as a service. See Displaying maps in data view and layout view. Packaging succeeded, but publishing failed. This failure may result from opportunistic locking, or oplocks, which is a Windows file-locking feature.
When oplocks are enabled for your designated file share, the Windows machine is allowed to cache files locally. Usually, this is the machine that is being used to publish the service. If a second machine needs access to the data, it must receive an oplocks break from the Windows machine before the file is synchronized back to the second machine.
Usually, this is the machine that the service is being published to. If a break is received by the Windows machine during publishing, the subsequent data synchronization may cause publishing to fail. Other common issues related to opportunistic locking: A machine or machines in your multi-machine site enables locks on the config-store and directories, preventing other machines from accessing them. Publishing failures due to the reasons described above Issues accessing registered data in shared locations Issues accessing cached tiles stored in locations with oplocks.
To work around these issues, you'll need to disable oplocks for each file share you have configured. For more information about oplocks, see Opportunistic Locks in the Microsoft documentation. To work around this issue, you can disable the validation of the CDP by following the steps below:.
I'm having trouble creating a service that contains layers from a database or geodatabase. To understand how to configure the correct permissions required for database and geodatabase data, see Make your data accessible to ArcGIS Server. I started creating a map cache, and it's taking a long time. When will it finish? The amount of time needed to create your map cache depends on the scale levels you have chosen, the amount of server resources you have dedicated to generating the cache, and the settings you have chosen tile format, storage format, and so on.
These factors are discussed in detail in Plan a map cache. To determine the soft limits, use the ulimit -Sn -Su or limit descriptors if you're using csh command.
For example, you can add four lines in the file as follows:. After making this change, you'll need to log out and log back in with the particular user for the new values to take effect. To verify that the limits have been modified appropriately, use the ulimit -Hn -Hu and ulimit -Sn -Su commands as described above. Why are some folders left behind after uninstalling?
These are left for your convenience if you reinstall or upgrade the product. If you don't plan on reinstalling, you can delete these files. Leaving these folders preserves map caches, your installation configuration, and other server resources that you might want to keep if you reinstall.
Server directories that you created and registered on your own are also not affected by uninstalling. I get an error message about my license being expired. To do that, run the updatelicense utility from the machine where your primary relational ArcGIS Data Store is installed.
I am concerned about the security implications of the primary site administrator password reset passwordreset. What can I do about this? If you are in a highly secure environment, you should restrict file permissions to the configuration store, and disable the primary site administrator account.
Performing these two tasks ensures that the primary site administrator account password reset script will have no effect on the security of your site. To learn more, see Best practices for configuring a secure environment. I am concerned about the security implications of having Python 2. ArcMap based services use an installation of Python 2. At To learn more, see Security best practices. If you have multiple machines participating in your ArcGIS Server site, the site requires the network to function.
If you have a one-machine deployment—that is, one machine participating in an ArcGIS Server site— ArcGIS Server will operate correctly when disconnected from the network as long as all the data referenced by your GIS services are stored locally on that machine.
Additionally, if the machine is part of a domain and you have disconnected the computer from the domain, you must specify a local account as the ArcGIS Server account. If your server administrator has configured the Web Adaptor to block administrative access to the server, you will not be able to connect to the server in ArcGIS Desktop through the Web Adaptor URL using an administrative or publisher connection.
ArcGIS Server will automatically detect a machine name change and reconfigure your site to use the new name. After you use your operating system's tools to rename the machine, you may see the following message in the server logs:.
ArcGIS Server has detected that the server machine [old machine name] has been changed to [new machine name]. ArcGIS Server will be updated automatically to use the new host name. Depending on your site deployment, you may need to perform some additional steps to ensure that your site is configured properly to use the new machine name:. You'll need to restart ArcGIS Server immediately after modifying access permissions for your changes to take effect. Keep in mind that once you modify the umask setting to a value other than , you have altered the access permissions of all the files created by ArcGIS Server at run time.
Keep in mind that this only applies to local help resources, not content hosted on the web by Esri. It updates the information when it detects any changes to the configuration of your machine, as well as each time the machine is restarted. These errors can appear if the database client software or libraries are not found on the server machine. See Database clients for more information. If you've waited over one minute since a machine was added, removed, or disabled, and the Web Adaptor still doesn't recognize the changes, it could be because you changed the properties of the user who originally registered the Web Adaptor with the site.
For example, if the account used to register ArcGIS Web Adaptor with the site was disabled, the password changed, or the role type was demoted to a role that does not have administrative privileges, the Web Adaptor will be unable to check the status of your site for new or unavailable machines. To fix this issue, you'll need to reconfigure the Web Adaptor. You may find similar looking files in the configuration store, but these files are not intended to be manually edited, and you may severely disrupt your server's stability if you choose to directly modify them.
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